FAQ's

Our Frequently Asked Questions

  • Can I cancel an order and will it cost me to do so?

    Yes, you can, and no it will not. That having been said there are a few things you need to know. If the order has not been dispatched, then there is no issue and we can do that for you easily. If your order has only just been marked as dispatched very recently, then we can usually help. However, we are receiving many post collections each day from the Royal Mail, so it may well be too late to do anything about it. You can of course return unwanted goods via the returns policy.

  • Can I add to an order that is already confirmed?

    Unfortunately, no you cannot add to that specific order. The reason for this is the interaction between our inventory management system and our payment systems, once an order is confirmed it cannot be tampered with. However all is not lost, if you email us on info@catchingcollectibles.co.uk , we will try and find a way to accommodate your wishes.

  • I have made a mistake with my address, can I change it?

    Please contact Customer Services on info@catchingcollectibles.co.uk as soon as possible to request a change in address and we will do our best to fix this before the item is dispatched.

  • Do you buy cards?

    We do not buy cards at the moment - should this change, it will be announced on our Instagram @CatchingCollectibles

  • I have made multiple orders, will they be sent together in the same box?

    No, your orders will be dispatched as per your placing of them. This is for proof of postage reasons.

  • When will you restock a specific product?

    We are constantly re-ordering items, however, due to the nature of the business we are in, the demand for certain products often outstrips the production and we end up waiting for the items to become available with our suppliers. Our website is updated regularly with our new stock. You can also follow us on Instagram for any stock updates - @CatchingCollectibles

  • In what condition do you send out your single cards?

    The Single Cards we sell have been taken straight from booster packs and stored in protective sleeves/top loaders. All our cards are pack fresh (Mint/Near Mint condition). Obviously, if you are not satisfied with the condition of your cards then please contact our customer services department.


  • If it says in stock on your site, is it in stock?

    Yes, we only sell what we have physically available.

  • How do I contact your customer service team?

    You can contact us here.


    Or directly via - info@catchingcollectibles.co.uk


    We also regularly monitor our Instagram direct messages.

  • What forms of payments do you accept?

    We accept all major payment methods including VISA, Mastercard, Paypal, and KLARNA

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